FAQ

Who do I contact at Medilots.in if I encounter any problem while using this website?

Please call on our customer care number (720 720 1111) if you encounter problems while using our website.

Can I contact customer support team by sending an email?

Yes, you can contact our customer support team by sending an email.Just follow the given steps. You can write us your query by sending an email to info@Medilots.in.

What is the procedure to cancel an order?

An order can be cancelled before it is processed by the us. If your order has already been processed , it cannot be cancelled. To cancel an order, follow the given procedures:In case you have any query, please call on 07207201111 customer care number.

Why is the “Cancel” link disabled?

Medilots return policy gives you an option to return the medicines purchased via Medilots within 30 days of receipt of the medicines. Copy of the invoice/bill from our partner retailers will be verified at the time of collection of returned medicines.

We will provide you with a credit note, equivalent to the amount paid for that medicine at the time of purchase. The credit note will be valid for a year and can be used on your next purchase from Medilots. Credit note is non-transferable and not redeemable for cash.

How can I return medicines?

Call our customer care at 720 720 1111 and provide your order ID.

Can I return any medicine?

Medicines which have been opened, partially used or disfigured are not eligible for returns. Also, Medicines which need refrigeration cannot be returned once delivered. Please check the package carefully at the time of delivery